At YourSaltLamps.com, we strive to process, pack, and ship your order as quickly and efficiently as possible. In most cases, we will ship your order within 3 – 4 business days of receipt. However, during periods of extremely high volume, such as the Christmas holiday season, it may take slightly longer. If you have not received a shipping notification from us after 4 – 5 days have passed since placing your order, please feel free to email us (Marketing@YourSaltLamps.com) and we will gladly update you on your order’s status. We greatly appreciate the support of all of our loyal customers who value the high quality of the products and customer service we provide!
Shipping is FREE on any order within the 48 states of the continental United States of America. An order from Alaska or Hawaii will most likely require additional shipping charges. If you place an order that does not meet our free shipping guidelines, we will let you know. You must submit payment for any additional shipping charges before your order will be processed.
Unless specifically requested by you, retail orders are primarily shipped via standard FedEx ground. However, we reserve the right to use other shipping methods whenever they are more cost-effective. If you request that your products be shipped in a manner that is more costly than our method of choice, you will be required to pay the difference in additional cost.
Please Note: We DO NOT ship outside of the United States.
Payment: We accept Visa, MasterCard, Discover, American Express, and PayPal as forms of payment.
When you place an order on our website, your credit card is charged at the time of purchase. This is for your protection and security. We utilize PayPal for secure credit card processing, the absolute best in the business. Your credit card information is not stored on our system in a manner where we could receive your order and hold your credit card information to charge you when the order ships. On a few occasions, we have had customers ask why their credit cards were charged before the order ships. At YourSaltLamps.com, we have a duty and responsibility to act in your best interest, and that is what we strive to do, always.
When you place an order on our website, you will receive an Order Confirmation email shortly thereafter. This is your verification that your order was successfully placed and that your purchasing information was accepted by the system. This is NOT a Shipping Notification. You will receive a separate email from FedEx once your order has left our warehouse and is on its way to you. Please refer to our Shipping Policy above for additional information. If you have not received a shipping notification from us after 4 – 5 business days in accordance with our outlined Shipping Policy above, please feel free to send us an email and we will gladly update you on the status of your order.
Returns: Unused items (with the exception of personal care products) may be returned within 30 days of receipt of your order, as long as they have not been physically damaged in any way. Customers are responsible for any shipping charges related to such returns.
Damaged Deliveries: Every once in a while, a package is damaged in transit by those responsible for shipping. We understand this, and will gladly replace the broken item or items.
To receive a replacement for a damaged item, please email us at Marketing@YourSaltLamps.com and include the following information so that we can easily look up your order: Your 4 digit order number, your full name, and pictures of the damaged item or items.
We apologize sincerely for the inconvenience of any damage done to your order after we ship it. Every order is inspected thoroughly to insure there are no damages to any items before they leave our warehouse. Providing top notch customer service is of great importance to us, and we will gladly rectify any situation that may arise.